Frequently Asked Questions
With the below mentioned answers we hope to answer many of the questions you maybe have.
In case your question is not mentioned please contact us on
Measurements
On the page manuals you will fine clear instruction on how to measure the size of your garage door
You will give us the size of the door opening and we will add the overlap on the side and top automatically.
Than you need to add an installation frame to the door opening which will reduce the size of the opening but will create the space you need on the side. Minimal side space is 100 mm. This is also clearly indicated in the measurement instruction which you find on the page manuals.
You need to lower the height of the door on the top. You can do this by adding a beam of minimal 200 mm in the opening of the door or create an installation frame around the door opening. This is also clearly indicated in the measurement instruction which you find on the page manuals.
Delivery
You will receive from us an e-mail that the door is ready in production. If you have indicated that you will pick-up the door yourself, you can pick-up the door every working day from 8.30 AM till 5.00 PM from our factory in Riyadh. In case you have chosen that we will deliver the door you will get a second notification by mail when the door will be shipped and arrive at your site.
Warranty
We give 2 years full warranty on all products we are selling. Pay attention, wear and tear parts or damages due to incorrect installation or use is not covered.
Every door who leaves the factory we have taken pictures of before we pack the door. Make sure you take also pictures of these damages immediately when you unpack the door. We will send replacement parts free of charge to you. In case the door is already installed we cannot send this free of charge anymore as damages can have occurred during installation or when the door is used.
In case we have installed the door we will make pictures after installation and secure that your door is in perfect condition when we hand-over.
Product Questions
The BEBAN Villa Door is produced in KSA using high quality components from Europe. The factory has more than 30 years experience in producing overhead sectional door with highly trained and qualified employees. Each component have been tested and is based on the high quality NEN norms in Europe.
You can download for free the myQ- app from the APP-store or Google Play store. You can find clear instructions on our website under the chapter manuals.